Immunisation consent website

Our aim is to provide you with the care and support you need for all the health conditions we treat. We will involve you and your family or carers, if appropriate, in all decisions about your care and ensure you have a record of what is agreed.

You will receive a confirmation email when you complete your consent.


Frequently Asked Questions

Here are some of our most frequently asked questions.

  • General
  • Technical
  • Can I take my child to the GP for their vaccination?

    Generally all school aged vaccinations are provided by the school immunisation team. The GP’s can vaccinate in certain circumstances, but usually only if the child has missed their vaccinations after the school year it was due.

    Occasionally, the team may request that vaccinations are given by the GP if it is thought to be more suitable.

  • What happens if I have missed the 'consent cut off date' but still want my child to be vaccinated?

    Whenever possible the team will provide a second vaccination opportunity, either in school or a community clinic. Please contact the team directly for further information.

  • What if I change my mind about my child having their vaccination after I have submitted consent?

    It is important that you contact the Immunisation Team immediately and speak to a member of staff. We also advise that you contact the school if the vaccination session is planned within the next 72 hours .

  • What if my child does not attend school?

    The team will be happy to see your child in one of our community clinics. Please contact the team to discuss your requirements.

  • What if my child has a medical condition?

    There are very few children that cannot receive their vaccinations.

    However, if your child has a medical condition, it is possible that we will ask you or your child’s GP or consultant for further information to ensure it is safe for them to receive the vaccination at the current time.

  • What if my child is unwell following their vaccination?

    Nasal flu spray is very safe, but like all vaccines, some children may experience side effects. The side effects linked with the flu nasal spray vaccine and flu injections are usually mild and don't last very long.

    Common side effects of the flu nasal spray vaccine

    The nasal spray flu vaccine has very few side effects, the main one being that children may have a slight runny nose for a short time. Other possible side effects include:

    • temperature
    • headache
    • feeling slightly unwell
    • aching muscles
    • loss of appetite

    With a flu injection, you may experience:

    • Swelling
    • Redness
    • Tenderness
    • Development of a small lump at the injection site.
  • What if my child is unwell on the day of the vaccination?

    Vaccinations can safely be given as long as the child is not systemically unwell.

    If your child is not well enough to attend school, then our team will make arrangements to see them next time we visit. Generally if they are well enough to be in school, they are usually well enough to be vaccinated.

    However, if your child is recovering from a chronic illness or recent infection, the nurse may decide to defer the vaccination until they are fully recovered. This is to ensure that any subsequent changes in their health are not wrongly attributed to the vaccination.

  • Where can I find out more information about vaccinations?

    You can find further information on the NHS choices website.

    Alternatively, you can speak to your GP, practice nurse or a member of the immunisation team.

  • Why do you need previous vaccination dates?

    We only ask for this information if it is needed to ensure the correct intervals between vaccinations. Please note that we do not have access to your child’s GP records, so we may not be aware of their previous vaccination date unless you advise us.

  • Do I get a copy of my consent form?

    Once you have submitted the consent you will receive an email to let you know we have received it. Please check your spam/junk folder if you don't receive it.

  • How do I raise a technical support request?

    Please email us on support@riviam.zendesk.com. Please don't put any personal details in as this email is not for clinical issues.

  • What if I require the information in a different format?

    Please contact the immunisation team who will be able to assist.

Get to know Hounslow and Richmond Community Healthcare

HRCH provides community health services for around 523,000 people registered with GPs in the London boroughs of Hounslow and Richmond, but also serves a wider population across south west London for a range of more specialist services.

Every day our professionals provide high-quality healthcare in people’s homes and convenient local clinics.

We help people to stay well in the community, manage their own health with the right support and avoid stays in hospital.

We employ around 1,189 people, who work across a wide range of health centres, hospitals, GP surgeries, children’s centres, local council facilities and in community settings – including in people’s homes.

For more information about these services please go to our website: https://www.hrch.nhs.uk/

Get in touch for more answers

If you still have questions about our service or immunisations, please get in touch with us using the information below.

Call Bexley on 020 3903 3380 or 020 3903 3381 or email HRCH.ImmunisationTeamBexleyMailbox@nhs.net

Call Lambeth on 020 8614 5495 or email HRCH.ImmunisationTeamMailboxLambeth@nhs.net

Call Southwark on 020 8614 5496 or email HRCH.ImmunisationTeamMailboxSouthwark@nhs.net

Call Wandsworth on 020 3903 3374 or email hrch.immunisationteammailboxwandsworth@nhs.net

Call Merton on 0203 903 3373 or email HRCH.ImmunisationTeamMertonMailbox@nhs.net

Call Sutton on 0203 903 3371 or email HRCH.ImmunisationTeamSuttonMailbox@nhs.net

Call Richmond on 0203 691 1019/1042 or email HRCH.ImmunisationTeamMailbox@NHS.NET

Call Kingston on 0203 691 1043/1027 or email HRCH.ImmunisationTeamKingstonMailbox@NHS.NET

Hounslow and Richmond Community Healthcare NHS Trust

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